Trendi

Your office, handled.

Concierge is the receptionist, sales desk and office admin your business doesn’t have to hire.

Calls, emails, texts and website chats from your connected channels become enquiries in one built-in CRM. Concierge can answer by phone, text or email, book appointments and keep follow-up moving.

It can handle enquiries beyond office hours, including nights, weekends and holidays.

You can also link your own social accounts and approve posts for scheduled publishing on supported networks.

Get started with ConciergeSee plans and pricingAsk Concierge

USD $400 a month, 3-month minimum. Prices in USD.

What it takes off your plate

Your front office

Reception
Answers calls and messages from your connected channels when they arrive.
Sales follow-up
Responds to enquiries quickly and keeps every lead’s next step in view.
Scheduling
Books appointments and keeps confirmations and booking details together.
Admin
Tracks conversations and next steps in one place.

You run the business. Your office is sorted.

We set up the channels your business needs and test each provider connection before going live. We don’t promise leads or sales. Concierge helps keep enquiries from getting missed.

Set up around your business

Concierge is configured for each customer. It uses your own contact details, captures enquiries in its built-in CRM, and tells you in the way you choose.

Yours, not ours

Your own contact details
Concierge answers and sends from your phone number, text details and email address, so your customers deal with your business.
Your CRM, kept up to date
Every enquiry, booking and message it records is loaded into your CRM for you. If you have no CRM, it keeps one list for you.
You choose how you are told
We send you what was recorded by email or by text message, whichever you prefer. Voicemail notices are planned.
Your own software
Already have a CRM or email system? We agree how to connect it before you start and test it first. The Trendi assistant and its core features are the same for every customer.

Each channel and connection is set up and tested before it is switched on.

Your social accounts. Your posts. Your approval.

Link your own business social accounts in your private Concierge portal. Keep post preparation, reviews and approvals together, then let Concierge publish approved posts on networks activated for your business.

Sign in to link your accountsRequest social setup

How it starts

  1. Send your website

    The address of the site Concierge should answer for.

  2. We load and test it

    We read your pages into its knowledge and try the questions your customers ask.

  3. It goes on your site

    One line of code adds the chat window. You read the conversations as they arrive.

Channels and activation

Concierge brings together website chat, phone handling, email and SMS workflows, booking, follow-up and lead management. It can score and route enquiries using configurable rules and support owner-approved messaging campaigns. Telephone, email and SMS delivery depend on configured providers and live testing. Payment handoff or checkout integration must be agreed and verified before it is offered; the current Concierge integration has not been certified to collect payments directly. Concierge does not guarantee leads, sales or bookings.

A built-in CRM for every enquiry

Calls, emails, texts and website conversations from your connected channels become enquiries in your CRM, ready for your team to act on.

Capture and organise

Keep contact details, conversation history, enquiries, appointments and follow-up status together. Your business has its own private workspace.

Answer on the right channel

Concierge can answer enquiries by email, text or call when needed, using your business information and the channels you enable. Email replies can be reviewed before sending.

Track the next step

Move enquiries through your pipeline, assign follow-up tasks and see what needs attention. Connections to an existing CRM can be agreed and tested separately.

Call, email and text capture and replies require the relevant business accounts, permissions and provider setup. Each channel is tested before activation.

More of the office work, taken care of

Beyond answering an enquiry, Concierge helps your team organise the next step, keep customers informed and see what needs attention.

Know which enquiries need you

Prioritise leads with configurable rules and see why an enquiry was marked hot, warm or cold.

See every lead’s next step

Track new, contacted, booked, won and lost enquiries, with stage history, deal values and sales estimates where configured.

Follow up on time

Keep due dates, next actions and follow-up tasks together. Alerts for promising leads left waiting can be configured.

Confirm bookings and send reminders

Send appointment confirmations and reminders before the booking through the email or SMS channels your business authorises.

Keep bookings in your calendar

Subscribe to your private appointment calendar feed in a compatible calendar app. Calendar connections are agreed during setup.

Stay informed without chasing updates

Receive new-enquiry and booking notices. Optional weekly summaries show leads, bookings, won/lost outcomes and overdue tasks.

Answers based on your business

Use your website pages, FAQs and business documents to guide replies. Update your business knowledge from the customer portal.

Give your team the right access

Invite owners, editors and viewers into your business workspace, with permissions appropriate to their roles.

Review messages and campaigns

Revise and approve email replies before sending. Email/SMS campaigns can be configured with audience previews, approval, consent, opt-out and quiet-hour controls.

We configure these workflows around your business. Messaging, reminders, campaigns, alerts and external connections require the relevant permissions, provider setup and live testing before activation. Sales estimates are guidance, not guaranteed results.

Concierge pricing

Every plan starts with a 3-month minimum. After that, stay month to month at full price, or move to a yearly plan and pay 15% less.

Monthly

USD $400/ month

3-month minimum, then it renews monthly.

  • Set up around your business
  • Your own phone, text and email details
  • Built-in CRM captures your enquiries
Request Concierge Monthly

Yearly

USD $4,080/ year

15% off the monthly price: 12 months at USD $400 is USD $4,800. Save USD $720 with an annual subscription: USD $4,080, equivalent to USD $340 a month. Available after your first three months.

  • Everything in Monthly
  • Pay for the year and save 15%
  • One payment a year
Ask about the yearly plan

Prices in USD. For New Zealand customers, GST is added at checkout and on invoices. We do not promise leads or sales.

Questions before you start

What is Concierge?

Concierge is Trendi’s customer-enquiry and office assistant for website chat, telephone, email and SMS workflows, bookings, lead tracking and approval-controlled social workflows. Each channel is configured and tested before activation.

Where does it get its answers?

From the pages on your website, which we load into its knowledge base. If the answer is not there, it says so and offers to take the visitor's details instead of guessing.

What does Concierge cost?

Concierge is USD $400 a month with a 3-month minimum, then it renews monthly. After the first three months you can move to a yearly plan for USD $4,080, which is 15% off the monthly price. For New Zealand customers, GST is added at checkout and on invoices.

Is it set up for my business?

Yes. We set Concierge up around your business: your own phone number, text and email details, your opening hours, and answers from your own pages. Each channel is tested before it is switched on.

Can it connect to my CRM and email?

Yes. Concierge has its own built-in CRM. If you also use another CRM or email system, we agree and test that integration before activation. Concierge includes a built-in CRM that captures enquiries from your connected calls, emails, texts and website chat, with contact details, conversation history and follow-up status. The Trendi assistant and its core features are the same for every customer.

How will I know what Concierge recorded?

Enquiries from your connected channels are recorded in the built-in CRM. Concierge can answer by email, text or call when needed, using the channels and approval rules you enable. You choose how your team is notified. Voicemail notices are planned. Nothing is sent to you or your customers that you did not choose.

Does it promise leads or sales?

No. Concierge answers and records what visitors ask and enter. How many visitors use it, and what they decide, is up to them.

Can it handle phone calls, SMS and email?

Concierge is designed for website chat, phone answering, SMS and email workflows, bookings and follow-up. Phone, messaging and email features require their respective providers and must be validated before activation for a customer.

What happens to the conversations?

They are stored so you can review them, along with any contact details a visitor enters. Ask us about retention before you start.

Does it work with Trendi SEO and AI visibility?

They are separate services. SEO and AI visibility helps customers find your site, and Concierge deals with them once they arrive. You can have either one.